Privacy Policy

1. Information We Collect

When you interact with HOAFineCheck.com, we collect information you directly provide to us:

• Account & Contact Information: Name, email address, and phone number when you register or communicate with our support desk.
• Dispute & Property Information: Property address, subdivision or association name, violation notice dates, alleged covenant infractions, fine amounts threatened, and details provided in our document generator wizard.
• Billing Information: Payment transactions are processed securely via Stripe. We do not store complete credit card numbers, CVVs, or cardholder credentials on our servers.
• Technical & Usage Data: IP addresses, browser types, referring URLs, operating system metadata, and session interaction analytics collected via standard server logs and cookies.

2. How We Use Your Information

We process your personal information for specific purposes:

• To generate customized, state-specific legal dispute letters, hearing scripts, and records requests based on your inputs;
• To provide access to your user dashboard case tracker and past document downloads;
• To process transactions, issue invoices, and manage refund requests;
• To provide customer service and respond to technical support inquiries sent to gerry@hoafinecheck.com;
• To protect against fraudulent, abusive, or unauthorized use of our platform.

3. Information Sharing & Third-Party Service Providers

We do not sell, rent, or trade your personal information. We share data only with trusted third-party service providers under strict confidentiality and data protection terms:

• Payment Processors: Stripe, Inc. processes credit card transactions securely under PCI-DSS Level 1 compliance.
• Cloud Hosting & Infrastructure: Cloud hosting, database storage, and serverless compute infrastructure providers.
• Legal & Regulatory Authorities: We may disclose information only if required by lawful subpoena, court order, or statutory compliance mandate.

4. Data Retention & Security

We implement industry-standard administrative, technical, and physical security safeguards to protect your personal data, including SSL/TLS 256-bit encryption in transit and AES-256 encryption at rest.

You may request complete deletion of your case history and personal information at any time by emailing our privacy team.

5. State Privacy Rights (California CCPA/CPRA, Virginia, Colorado)

Residents of California, Virginia, Colorado, and other states with comprehensive privacy legislation have specific legal rights regarding their personal information:

• Right to Know & Access: You have the right to request disclosure of the categories and specific pieces of personal data collected about you.
• Right to Delete: You have the right to request the permanent erasure of your personal data.
• Right to Non-Discrimination: We will never deny services or charge different prices for exercising your statutory privacy rights.
• Notice of No Sale: We do not sell or share personal information for cross-context behavioral advertising.

6. Cookies & Tracking Technologies

We use essential cookies strictly necessary for platform navigation, session security, and maintaining your logged-in state. We do not deploy invasive third-party ad tracking pixels or fingerprinting software. You can configure your browser to block cookies, though certain account features may not function properly.

7. Contact Privacy Compliance Team

To exercise your privacy rights, submit a data deletion request, or ask questions regarding this policy, please contact our Data Protection Officer: